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Many people find it challenging to remember to take their medications on time. Life gets busy, schedules change, and it’s easy to miss a dose. Unfortunately, missed or incorrect doses can lead to serious health risks, making it harder to manage your condition or get the results you need from treatment.
But what if managing your medication could be easier?
Introducing the Smart PillBox, a simple yet powerful solution designed to take the stress out of medication management. With features like reminders, tracking, and monitoring, this device helps you stay on top of your health. It’s more than just a pillbox—it’s a way to make sure you’re taking the right steps for your well-being, every day.
Smart PillBox is a digital medication device designed to remind you to take your medications on time. It’s ideal for anyone who wants to maintain a consistent medication schedule, from chronic condition sufferers to those managing multiple supplements.
The Smart PillBox is perfect for anyone who takes regular medications and wants to simplify their routine. It’s especially helpful for:
Once you’ve set up your medication schedule in the app and placed your vials in the Smart PillBox, you’ll receive timely reminders and alerts via app notifications. The device will also sound an alarm when it’s time to take your medication. This way, you’ll never miss a dose. You can customize these reminders to fit your personal schedule with ease.
Yes, the Smart PillBox tracks each time you pick up the vial, assuming the dose is taken during the scheduled time. If you pick up the vial outside of the scheduled time, the app will prompt you to confirm whether you’ve taken the dose. Your response is securely stored, and you can always review your progress and adherence history in the mobile app at any time.
Absolutely, the Smart PillBox is designed for ease of use with a simple setup process guided by the mobile app.
Yes, you can currently use the Smart PillBox mobile app on its own to set up medication reminders without using the Pillbox device. However, we recommend using the Smart PillBox device as well. This way, in addition to receiving alerts, you’ll be able to track your intake activity and stay informed, helping you improve your adherence.
We strictly recommend that each Smart PillBox device be used by only one person, as the activity is tracked and monitored under the patient’s account on the mobile app. This ensures accurate tracking and personalized reminders for each user.
Currently, each account on the app can be linked to only one Smart PillBox device. However, we are working towards allowing users to connect multiple devices to a single account in the future.
Yes, you can take the Smart PillBox with you while traveling. Just keep in mind that this version of the device is Wi-Fi based. Once you arrive at your destination, remember to reconnect it to Wi-Fi so that your device stays connected and you continue to receive notifications at your scheduled medication times.
The Smart PillBox is a Wi-Fi-based device that keeps you connected for medication reminders and alerts.
It features a USB-C charging socket for easy power charging and has embedded audio prompts that play at specific events to enhance the user experience and guide you effectively. The device is also equipped with sensors that track medication pick-up activity and has a battery that allows it to operate independently without a power source for up to 24-48 hours, depending on usage. This makes it convenient for travel and everyday use.
Currently, the Smart Pillbox device can track up to six medications at a time.
However, the mobile app includes a feature called “Set Up Without PillBox,” which allows you to add multiple medication schedules for less frequently taken medications, as well as any supplements or vitamins you may consume.
The Smart PillBox is primarily designed for storing pills, tablets, and capsules. It is not suitable for liquid or semi-liquid medications. You can use it for various types of medications, including:
The Smart PillBox is ideal for organizing and tracking these forms of medication to help you adhere to your schedule effectively.
The Smart Pillbox (Version 2.0) has Wi-Fi connectivity. You can connect the device to your home Wi-Fi via the app, ensuring that all medication data is synced in real-time.
The pillbox features 6 compartments, each identified by a number. You can set up to 6 medications at a time, one in each compartment.
The Smart Pillbox has embedded audio guidance for:
The device provides audio alerts when the battery falls below 20%. Also the battery sign available on the front side of the device will change to Red. You should connect it to a power source using the provided Type C cable to recharge.
When it’s time for medication intake, the device will play a sound and the corresponding compartment light will blink for 1 minute. If you don’t pick up the vial, a final reminder alarm will sound 10 minutes later.
If the vial is not returned within 90 seconds after pickup, the Smart Pillbox will play a sound and blink the compartment light as a reminder to place the vial back.
When setting up medications in the app, select a specific compartment. Once you submit this information, the corresponding compartment light will blink, and the pillbox will make a sound, guiding you to place the vial in the chosen compartment.
The built-in battery lasts up to 48 hours, depending on usage. To ensure uninterrupted operation, it’s recommended to keep the device connected to power via the Type C cable.
When there is any device update available, you will receive notifications on the Smart Pillbox App.
Navigate to the “Smart Pillbox Device & Wi-Fi” tab in the Profile menu and select ‘Device OS Update’ tab.
Important Note: Ensure the device’s battery is at least 50% charged and it remains connected to Wi-Fi during the update.
Whether you already have the Smart PillBox or are interested in using it for personal use, download the Smart PillBox-Health Buddy app. If you have enrolled in the Remote Therapeutic Monitoring (RTM) program through your physician, please download the Smart PillBox-RTM app. Both apps are available on the Play Store for Android users and the App Store for iOS users.
To schedule a medication reminder in the app, follow these steps:
Important Note: Ensure that the Smart PillBox is next to you and connected to the internet when setting up the medication schedule using the mobile app.
This gives you an option to snooze the alarm for an additional 10-20 minutes.
Yes, the app allows you to set up the medication schedule without Smart Pillbox at any time, You can still receive reminders for these medications through the app.
The app offers comprehensive medication adherence reports, allowing you to review individual adherence for each medication and observe overall adherence trends. These reports help you track how consistently you are following your schedule.
To check the adherence for a specific medication, go to the “Medication” tab, select the medicine you want to review, and click on the “Adherence Report” tab.
If you want to monitor your overall medication adherence performance, click on the “Report Tab” on the home screen to view your complete report.
The app tracks missed medications and will show missed doses in your adherence report. It also sends notifications if you forget to take a medication or place the vial back in the Smart Pillbox.
Yes, the app includes a Device-Free Reminder Capability. You can use it to set medication reminders even if you don’t own a Smart Pillbox. This feature also helps when all 6 compartments of the pillbox are full, allowing you to set reminders for other medications.
This feature helps when you want to add multiple medication schedules for less frequently taken medications, as well as any supplements or vitamins you may consume.
The app provides detailed reports for missed medications, allowing you to track how often doses were missed and helping you stay on top of your medication schedule.
Press the reset button for 2-3 seconds available on the back of the device to bring the device in configuration mode.
Open the Smart PillBox app, navigate to the profile menu, select “Pillbox Device & Wi-Fi” tab and select the “Wi-Fi settings” to connect to a new network.
Ensure the device is charged (plug in the charger and check for the charging indicator).
If it does not respond, use the reset pin to reset the device.
The Wi-Fi indicator light on the device will show green when connected, red when disconnected, and blue during configuration.
No, an internet connection is required for full functionality, including medication reminders and data syncing with the app.
Ensure each vial’s sticker matches the device compartment number. If mismatches occur, correct them by replacing the stickers as needed to prevent medication errors.
Contact our customer service at support@smartpillbox.health or call +1 (813) 540-4567 for U.S. customers. Detailed support is also available on our website www.pillbox.health
To schedule a medication reminder in the app, follow these steps:
Important Note: Ensure that the Smart PillBox is next to you and connected to the internet when setting up the medication schedule using the mobile app.
If you would like to pick up the medication vial out of the scheduled time frame, the pillbox will record it as a Unscheduled pickup, also the app will ask you via a push notification whether you’ve taken the medication or not taken. You must respond to avoid incorrect reporting.
Important Note:
If you need to pick up medications outside of the scheduled time, always check the app to confirm the storage location. Once confirmed, retrieve the medication from the correct compartment to avoid any mistakes.
If you have multiple medications, pick up one vial at a time. Take the medication, return the vial, and then pick up the next one. This ensures that each pickup is recorded correctly. Always double-check the vial number and medication name to avoid confusion.
If you pick up the wrong vial, place it back immediately. Since you have picked up a wrong vial but the app will still notify you to confirm whether you have taken the medication or not.
Be sure to verify the compartment number and medication name using the app.
Yes, you can edit or remove a medication schedule in the app. Go to the “Medication” section, select the medication, and either update the schedule or remove it entirely. Any changes will sync automatically with the pillbox.
If you pick up the medication at the exact scheduled time, the pillbox will assume the intake as scheduled, and no further reminders will be triggered.
The scheduled window time frame refers to the designated time when you’re expected to take your medication.
The window time serves as a buffer period, giving you a 20-minute window—10 minutes before and 10 minutes after the scheduled time—to take your medication.
Picking up medication within this period will still be considered “Scheduled Pick Up”, and the pillbox will assume that medication has been taken and you will not receive any further reminder from the device or app.
Picking up the medication after 10 minutes of the scheduled window time frame will be considered as a “Unscheduled Pick Up”. Always respond to the app notification to confirm the intake.
If you pick up the medication outside of the scheduled, buffer, or final reminder times, it will be considered an unscheduled pickup. You must confirm whether you took the medication or not through the app.
The Smart Pillbox has specific sounds for different actions:
Scheduled Pickup: When you pick up the medication vial during the scheduled window, the Smart PillBox will play a pleasant sound, distinct from the usual beeping, to notify you that you’ve retrieved the vial at the correct scheduled time.
Yes, the app allows you to snooze the scheduled medication alarm one time, when you receive a push notification message 10 min before your scheduled alarm.
This gives you an option to snooze the alarm for an additional 10-20 minutes.
The app sends notifications for:
Keep the pillbox dry and avoid exposing it to extreme temperatures. Place it on a stable surface to prevent accidental drops, and ensure the compartments and vials are clean and properly labeled. Keep away from the children.
Use a dry cloth to gently wipe the surface and compartments. Avoid using water or chemicals, as this could damage the device.
The Smart Pillbox comes with a built-in rechargeable battery. Plug it into a power source using the provided adapter. A full charge lasts up to 48 hours, depending on the usage.
If the pillbox isn’t working correctly, please contact customer support. They will be able to assist you to fix the problem.
Yes, the Smart Pillbox comes with a 1-year warranty covering defects in materials and workmanship. Batteries and accessories have a 6-month warranty. Physical damage or misuse is not covered.
Contact customer support via the phone number or email provided in the manual. You can also access support through the app’s “Help” section.
Remote Therapeutic Monitoring (RTM) is a way for healthcare providers to track a patient’s therapeutic progress remotely, using technology to monitor treatment and recovery outside of traditional clinical settings. It is similar to Remote Patient Monitoring (RPM), but RTM specifically focuses on the management of non-physiological data, such as pain levels, medication adherence, or musculoskeletal function during physical therapy. It’s often used in managing chronic conditions or following up on treatment plans.
RTM allows healthcare providers to track your patients’ therapeutic progress remotely, including how well they are adhering to their prescribed medication regimen. Through apps or digital tools, providers can monitor whether patients are taking their medications on time and as prescribed. This real-time data helps providers to understand their adherence patterns, intervene when they miss doses. It’s particularly useful for chronic conditions where consistent medication use is critical, allowing providers to provide timely support and improve outcomes.
Remote Therapeutic Monitoring (RTM) is designed to manage treatment plans and track patient adherence through non-physiological data, including medication adherence and patient-reported outcomes. It enables healthcare providers to monitor how patients respond to therapies and make necessary adjustments. The relevant codes for RTM include 98975, 98976, and 98977.
On the other hand, Remote Patient Monitoring (RPM) focuses on the collection and transmission of physiological data using devices. This includes metrics like heart rate, blood pressure, and glucose levels, allowing for continuous monitoring of patients’ health status. RPM helps healthcare providers assess patients’ physiological conditions in real time. The codes associated with RPM are 99453 (initial setup), 99454 (monthly monitoring), and 99457 (interactive remote monitoring services).
In summary, while both RTM and RPM enhance patient care through remote monitoring, RTM emphasizes treatment management, whereas RPM centers on physiological assessment.
RTM services can be ordered or prescribed by either a physician or a Qualified Healthcare Professional (QHP). A QHP is an individual qualified by education, training, licensure/regulation (when applicable), and facility privilege (when applicable) who performs professional services within their scope of practice. In simpler terms, it includes physician assistants, nurse practitioners, clinical social workers, certified nurse specialists, and physical therapists, occupational therapists (OTs), speech-language pathologists (SLPs), and sometimes respiratory therapists. They can bill for RTM when monitoring therapy progress related to musculoskeletal or respiratory conditions.
Some RTM services can also be performed “incident-to” under the supervision of physicians or non-physician practitioners, meaning that clinical staff (e.g., nurses or medical assistants) can not prescribe the RTM service but provide these services under appropriate supervision.
Not all patients qualify for RTM enrollment. To be eligible, a patient must have a chronic or acute condition that requires ongoing therapeutic monitoring. RTM is focused on conditions requiring management of musculoskeletal and respiratory systems, as well as tracking non-physiological data like medication adherence.
The patient must also be willing to engage with digital tools and have RTM prescribed by a healthcare provider. Eligibility for RTM services may also depend on whether the patient’s insurance, including Medicare, covers RTM for their specific condition. Providers must ensure that the service is both medically necessary and billable under the patient’s insurance plan.
The patient must have a Medicare, Medicare Advantage plan and at least one chronic condition. Plus, they should have another condition from the list of qualified ones, which could be about muscles and bones (Musculoskeletal or MSK), behavior and mental health (Behavioral Health), or the breathing system (Respiratory)
Yes, it’s crucial. Before initiating RTM services, the ordering physician or QHP must have an established relationship with the patient. An ‘established patient’ has received professional services (e.g., E/M services or other face-to-face services, such as a surgical procedure) from the physician or another physician of the same speciality within the previous three years.
Healthcare providers cannot bill the same patient for both RTM and RPM services within the same 30-day period. While providers may utilize both monitoring types, they must determine which approach is more appropriate for each patient based on their specific needs.
To optimize billing and ensure compliance with Medicare guidelines, providers should consult with a billing expert to evaluate their patient panel and identify which patients would benefit more from either RTM or RPM services. This approach ensures that the chosen method aligns with the patient’s condition and treatment plan.
If any patient is willing to enroll and gives consent for the RTM program, the following are the reimbursement programs from which healthcare providers can claim reimbursements.
CPT Code 98975
CPT Code 98976
CPT Code 98977
CPT Code 98980 and 98981
Reimbursement amount-
* Reimbursement rates are based on national averages and may vary by region. For more detailed information, you can refer to resources on RTM billing codes and reimbursement rates.
